Policies

We love all of our guests at FOX & FINCH, and we want to make sure everyone feels at home in our friendly salon. That’s why we’ve set a few basic policies to make sure everyone who walks through our doors has an experience that leaves them wanting to return time and again. Take a quick read. If you have any questions, just get in touch! 

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Appointments

• Your appointments are very important to us. They are reserved especially for you. We understand that sometimes schedule adjustments are necessary, however we request 48 hour cancelation notice. 

 

• We confirm all appointments via, text, email, or phone call and send out appointment reminders. 

 

• Any late arrival will shorten your appointment time and will NOT be made up by running into the next client’s scheduled appointment. 

 

• Please understand that when you forget, cancel, or change your appointment without enough notice, we miss the opportunity to fill that appointment with another salon guest who may have wanted it. When you miss an appointment, your stylist is NOT paid for the duration of the appointment. 

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• As a result, any appointment canceled less than 48 hours before or during the day of the appointment will be subject to a 50% cancellation fee for the scheduled service that was canceled. 

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• Also, any missed appointments without notice will result in the inability too pre-book any future appointments. You may call the day of and schedule an appointment for that day, pending availability.

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Deposits for Extended Appointments

• A non-refundable deposit of $100 is required to reserve appointments lasting 2 hours or longer (ie., smoothing services, corrective color, Balayage, hair extensions, etc.). This deposit will be applied toward your service on the day of your appointment. This policy has been implemented due to last-minute reschedules, which not only waste valuable time for our stylists but also prevent us from offering those appointment slots to other clients. We appreciate your understanding and cooperation in respecting our time and scheduling.

 

Children & Additional Guests

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• Due to our limited space, we cannot accommodate additional guests. Children or ather guests may not be brought to the salon unless they have an appointment or are assisting the guest  getting accommodated, as we no longer have a waiting area. 

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Payment

• We accept cash, check, all credit and debit cards, Apple Pay, Google Pay, and CashApp. We also offer Afterpay for an additional charge for larger services. 

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Gratuity

• We CANNOT add gratuity to your purchase on credit or debit cards. 

• We offer Tippy as way to add tips to your card.

• We CANNOT add gratuity to Gift Certificates.

 

 

​Returned Check

• Any returned check will result in a $35.00 service charge plus the face amount of the check to be paid before any other services can be rendered.

 

Redo Policy

• If you are not entirely satisfied with your service, please call within 7 days and schedule within 2 weeks from the original service date for a redo. Any redo requested made after two weeks from the original service date will be under the discretion of management approval. The redo policy doesn’t cover a change in the style. Full service price applies after two weeks. 

 

Return Policy

• If you are returning or exchanging a product within 14 days of the original purchase, it is our pleasure to provide you with a product of equal value or a store credit.

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